AssistPro™ featured in South Carolina Voyager Magazine. Read the article online here:
Today we’d like to introduce you to Jenna Spencer.
Hi Jenna, it’s an honor to have you on the platform. Thanks for taking the time to share your story with us – to start maybe you can share some of your backstory with our readers?
My kids were little and I was working all the time. Something had to change. I was no longer willing to compromise family time for my job. Being raised by a Mary Kay Senior Sales Director, I had an entrepreneurial spirit and knew there was an opportunity out there. Finding the right fit for me was key. I responded to a Craigslist ad and became the assistant to two EOS Implementers™. During a “Visionary Conversation” with my clients just 6 months later, the idea of AssistPro™ was created. With their mentorship, guidance, and promotion, I was able to pay forward the amazing work-life balance I found to others within my network. Today, AssistPro provides top-notch operational and administrative support to hundreds of business coaches and consultants.
Can you talk to us a bit about the challenges and lessons you’ve learned along the way. Looking back, would you say it’s been easy or smooth in retrospect?
I wouldn’t say it has been a perfectly smooth road, but the bumps are what kept me going. Facing challenges is a huge part of being an entrepreneur and growing a business, and these challenges move us forward. The biggest challenges I have faced were always around people. I hired someone whose vision was not aligned with mine, and ultimately learned that in this life, people come for a reason, a season, or a lifetime. I had to dismember my leadership team and reassemble a new one which was very hard for me. It was then, I decided to hire people who are smarter than I am. I learned how to lead people with different skill sets, and use their knowledge to embrace my vision. We all shared the same vision, and together we could use our different areas of expertise to make that vision a reality. And little did I know at the time, those challenges centered around people are what my whole company is based on today. We focus on taking the time to match the right assistant with the right client.
Thanks for sharing that. So, maybe next you can tell us a bit more about your business?
AssistPro is a boutique virtual executive assistant agency. We specialize in supporting business coaches and entrepreneurs in both their personal and professional lives. We do everything that an in-person executive assistant could do, we just happen to not be in the office. We are known for 3 things: Right-Fit Assistant™, a Tailored Approach, and Delegation Mastery™. The Right Fit Assistant is our proprietary matching process which assures a great relational fit for both the client and the assistant. We use a Tailored Approach to integrate our assistants into their client’s business, processes, systems, and tools. And Delegation Mastery is a four-step process that teaches the art of delegation so clients can delegate from a higher level. We want clients to delegate responsibilities rather than tasks. If you delegate a task, you then have to go back and keep delegating that same task, but if you delegate a responsibility, all of the tasks that fall underneath delegating that responsibility are now taken care of by someone else. This is how you elevate and increase your compacity. I am most proud of our matching because we know how to bring great people together.
Before we let you go, we’ve got to ask if you have any advice for those who are just starting out?
Do one thing every day that moves the vision for your business forward. Try to learn something new every single day. Hire someone before you think you need to. What I wish I had known before starting out is that you’re going to hit unchartered waters every time you reach a new level. I thought at some point, I would hit a certain level where I wouldn’t have any more issues, and just have it all figured out. I quickly learned that each time you reach a new level, you have to figure out not only how to function at that level, but also how to move to the next level. I wish I had been better prepared for this part of my journey because it was a rude awakening for me. The truth is, it’s about the journey not the destination. Whether you’re starting your first business or your tenth, there will always be new things to learn because you’re never starting a business exactly like your old business.
- Website: assistpro.com
- Instagram: https://www.instagram.com/assistprollc/
- Facebook: https://www.facebook.com/assistprollc